Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the secure step-by-step instructions powered by Shopify to complete your purchase.

No, you can check out as a guest. However, creating an account allows you to track your orders faster and saves your preferences for future shopping.

We process orders rapidly. If you need to make changes, please email us at info@aiser.ca within 2 hours of placement, and we will do our best to assist you.

Contact us immediately at info@aiser.ca. If the order hasn't been handed over to the carrier, we can update it. Aiser is not responsible for items delivered to incorrectly provided addresses.

Yes, you can enter the recipient's address as the shipping address and your own details as the billing address during checkout.

We operate and ship globally, with our primary fulfillment channels optimized for Canada, North America, and international destinations.

Standard delivery within North America typically takes 3 to 7 business days. International shipping can take 7 to 15 business days depending on customs processing.

Shipping fees are calculated automatically at checkout based on your delivery address, package weight, and chosen shipping method.

Yes! As soon as your order is dispatched, you will automatically receive an email containing a tracking number and a link to monitor its journey.

Carriers usually take 24-48 hours to scan the package and update the tracking information into their online systems after pickup.

While we are not liable for carrier delays, your satisfaction is our priority. Contact us if your package exceeds the estimated window, and we will open an investigation with the courier.

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure digital options available at checkout.

Completely. Aiser is powered by Shopify, which utilizes full 256-bit SSL encryption and compliance standards to guarantee your financial data remains completely safe.

All transactions are securely processed in CAD (Canadian Dollars) or your local currency if converted automatically by our multi-currency checkout platform.

Prices do not include sales tax or international customs duties. These are governed by regional laws and will be applied at checkout or upon arrival where applicable.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition you received it: unworn, unused, with original tags intact, and in its original packaging along with proof of purchase.

Yes. Custom orders, personalized items, personal care goods (beauty products), and perishable items cannot be returned. Sale items and gift cards are also final sale.

The fastest way is to return the original item for a refund following our policy guidelines, and then place a brand new, separate order for the required item.

Once we inspect your return and approve it, the refund is automatically issued to your original payment method within 10 business days. Processing times vary by bank.